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Barz Casino - SE Ignored

Ruling

Declined - This issue has already been submitted to another ADR/received a ruling from another ADR.

Read our Barz Casino Review.

Player's Complaint

Barz is stating they were fully compliance to their Self Exclusion policy across the Network but they were not as a I received documentation from sister site, Playzee December 8th, 2021 confirming my cross Network exlusion. Further to the complaint Playzee will not comply with my chat transcript requests and even further, luckily I screenshoted the conversation had with the Barz casino rep, which provides proof no questions were asked involving problem gambling when Self-exclusion was indeed brought up by myself to the casino, and I was encouraged that my account was in good standing, contradictory to their SE terms and conditions.

Read the casino review

5 Responses

User icon
thepogg
January 24, 2022

Hi sqash30 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please forward any correspondence you have received from Playzee stating that your self-exclusion was network wide to [email protected]

Thanks,

ThePOGG

User icon
sqash30
January 25, 2022

Thanks I have emailed correspondence from Playzee that I currently have and chat Transcripts from Barz along with other supports documents.

Thank you

User icon
thepogg
February 12, 2022

Hi sqash30,

Have you opened a claim with eCOGRA about this matter?

Thanks,

ThePOGG

User icon
sqash30
February 14, 2022

I requested a review from eCOGRA but have yet to submit any documentation in regards to the dispute as it is currently with ThePogg, the casino states to use ThePogg/eCogra in the T and C's.

User icon
thepogg
February 15, 2022

Hi sqash30,

While the operator provides players with a choice in the ADR they can take their complaint to, each complaint will still only be reviewed once.

If you have already submitted your complaint to eCOGRA, you will have to wait on the outcome of the eCOGRA process. We would not intervene in this matter.

Sorry we could not be of further help.

ThePOGG

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Agreement

sqash30 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Barz
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • White Hat Gaming Limited

January 24, 2022

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