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bCasino - Confiscated winnings

Ruling

Found for the Casino - The player has broken a bonus term by switching between high and low contributing games and as such there is nothing we can do to help them.

Read our bCasino Review.

Player's Complaint

I deposited £50 and got £25 bonus...I managed to lose my deposited money on reel rush but we cant use bonus money on this slot...so i decided to start playing my bonus money on book of dead...after a while i decided to use sea of hunter slot as i have managed to win some money from there and see it as a lucky slot...i managed to wager out n win a total of £659 (including deposited money) after withdrawing i got a email stating i had breached there terms of not allowed to change slots on bonus money...book of dead is 10% towards wagering and sea of hunter is 100%...they have confiscated my winnings n deposited money (£50)

can you help...is there anything I can do...small claims court or other avenues?

Read the casino review

1 Responses

ThePOGG
October 4, 2018

Hi abbasrehman - welcome to ThePOGG.com!

Unfortunately there's not going to be anything we can do to help you in this instance. bCasino carry the following term:

"The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:

-Switching from a low wagering contribution game or category to a higher wagering contribution game or category."

Book of Dead is a lower contribution game that Sea of Hunter and as such by switching your game in this manner you have contravened this rule.

You could check with the Advertising Standards Agency as to whether they consider this term appropriately clear and placed, but from our perspective there's nothing we could do.

Sorry we cannot be of more help!

ThePOGG

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Agreement

abbasrehman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 4, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.