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BCasino - Trying to confiscate my winnings

Ruling

Found for the Casino - This player claims not to have used a VPN - which is prohibited in bCasino terms - but has signed into this service using a VPN.

Read our bCasino Review.

Player's Complaint

Bcasino is trying to confiscate my winnings.

They are claiming I have been using vpn which is false.

I want them to prove their theory or pay out my winnings.

Verification with them was taking a very long time, phone conversation needed....,

Now this,,, Could someone help me to resolve this matter.

Read the casino review

1 Responses

ThePOGG
January 27, 2020

Hi esterkasweet98,

I'm afraid we're going to decline your complaint. bCasino carry the following term:

"4.7. Should we find that you have registered or accessed your account through a Virtual Private Network (VPN), Proxy, hosting service or similar service that masks your IP address or manipulates the identification of your real location and/or IP address, or we detect device spoofing, we may block your account and/or withhold any winnings."

Even conducting basic checks on the information that is submitted with your complaint, we can confirm that you are in fact using a VPN or some other method to mask your IP address. That being the case the operator's position would be legitimate.

ThePOGG

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Agreement

esterkasweet98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • bcasino
  • United Kingdom Gambling Commission
  • GS Technology Limited

January 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.