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BCasino - Trying to confiscate my winnings


Found for the Casino - This player claims not to have used a VPN - which is prohibited in bCasino terms - but has signed into this service using a VPN.

Read our bCasino Review.

Player's Complaint

Bcasino is trying to confiscate my winnings.

They are claiming I have been using vpn which is false.

I want them to prove their theory or pay out my winnings.

Verification with them was taking a very long time, phone conversation needed....,

Now this,,, Could someone help me to resolve this matter.

Read the casino review

1 Responses

User icon
January 27, 2020

Hi esterkasweet98,

I'm afraid we're going to decline your complaint. bCasino carry the following term:

"4.7. Should we find that you have registered or accessed your account through a Virtual Private Network (VPN), Proxy, hosting service or similar service that masks your IP address or manipulates the identification of your real location and/or IP address, or we detect device spoofing, we may block your account and/or withhold any winnings."

Even conducting basic checks on the information that is submitted with your complaint, we can confirm that you are in fact using a VPN or some other method to mask your IP address. That being the case the operator's position would be legitimate.


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esterkasweet98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • bcasino
  • United Kingdom Gambling Commission
  • GS Technology Limited

January 27, 2020

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