bCasino - Withholding Deposit
Ruling
Resolved - This player seems to only have been looking for clarification on a technical issue related to how bonuses should function in the UK.
Read our bCasino Review.
Player's Complaint
Deposited £30 for £30 bonus, total funds is £60.24. £30.24 is my own money and £30 is bonus money. I went on livechat to confirm this.
I want to withdraw my original £30 deposit and cancel my bonus funds. bCasino are saying I have to wager 30x the deposit and bonus to withdraw my own money. I should be able to withdraw my own money.
Terms say you are allowed to withdraw so long as your total balance with own funds lies above your bonus balance, since you wager cash before bonus. Under these T
Read
the casino review
2 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi bigsmash - welcome to ThePOGG.com!
If you have not placed any bets with bonus funds, under UKGC rules you should be able to withdraw your deposit and any winnings generated with your deposit funds.
However, if you have not placed any wagers you can expect to have to complete enhanced security verification.
Thanks,
ThePOGG