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bCasino - Withholding Deposit

Ruling

Resolved - This player seems to only have been looking for clarification on a technical issue related to how bonuses should function in the UK.

Read our bCasino Review.

Player's Complaint

Deposited £30 for £30 bonus, total funds is £60.24. £30.24 is my own money and £30 is bonus money. I went on livechat to confirm this.

I want to withdraw my original £30 deposit and cancel my bonus funds. bCasino are saying I have to wager 30x the deposit and bonus to withdraw my own money. I should be able to withdraw my own money.

Terms say you are allowed to withdraw so long as your total balance with own funds lies above your bonus balance, since you wager cash before bonus. Under these T

Read the casino review

2 Responses

User icon
ThePOGG
September 19, 2019

Hi bigsmash - welcome to ThePOGG.com!

If you have not placed any bets with bonus funds, under UKGC rules you should be able to withdraw your deposit and any winnings generated with your deposit funds.

However, if you have not placed any wagers you can expect to have to complete enhanced security verification.

Thanks,

ThePOGG

User icon
Bigsmash
September 19, 2019

Thank you.

Yes, since I have £30.24 of my own money on top of £30 bonus funds - £60.24 in total cash and bonus - and it's cash before bonus, it is impossible I would have placed any wager with bonus funds.

I have evidence from live chat and the casino where if I click on a game which does not permit bonus funds, I see a pop up saying 'you can use real money only, you have £30.24, do you wish to proceed?' The site itself provides no option to view a breakdown of your balances either, this is the only 'workaround' other than going on livechat.

Cheers

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Agreement

Bigsmash consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • bcasino
  • United Kingdom Gambling Commission
  • GS Technology Limited

September 19, 2019

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