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Bet-At-Home - Account closed

Ruling

Found for the Casino - The submitting player failed to provide us with the required information to investigate this complaint properly. As such the complaint has been closed as 'Found for the Casino.

Read our Bet-At-Home Casino Review.

Player's Complaint

My Bet at home account was closed. And this is the message I received:

Betting account number: [EDIT]

Hello [EDIT],

Thank you for contacting us via live chat.

Due to a violation of our terms and conditions your betting account is locked (and will remaind locked), the gaming contract between you and the company has been terminated and our customer service is no longer available for you.

Sincerely,

Your bet-at-home.com team

[email protected]

Read the casino review

3 Responses

User icon
ThePOGG
February 20, 2016

Hi peryus75 - welcome to ThePOGG.com!

I'm afraid you're going to have to give us some more information about exactly what you're unhappy with here. Was there still money in your account that hasn't been returned? What were you doing with your account prior to receiving this message? If this is simply a case of your account being closed and you wanting it reopened there's nothing we can do for you. Bet-At-Home are a private business and have the right to refuse custom to any person for any reason that's non-discriminatory.

Thanks,

ThePOGG

User icon
ThePOGG
February 29, 2016

Hi peryus75,

We need more information before we can more this issue forward.

ThePOGG

User icon
ThePOGG
March 7, 2016

Hi peryus75,

If we haven't heard back from you by Friday the 11th of March we will assume you are no longer looking for our assistance with this matter.

Thanks,

ThePOGG

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Agreement

peryus75 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 20, 2016

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