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Bet-at-Home – deposit not returned

Ruling

Found for the Player - As has become standard for Bet-At-Home, the casino has refused to cooperate with this service in the management of this complaint.

Read our Bet-At-Home Casino Review.

Player's Complaint

Hello,

I have deposited 300 EUR to my account using paysafecard. Few days later, since it was not a interesting day to gamble for me, several days later, I did go to log in to find out that my account is locked. Verification, so no problem, I sent my ID, later on my selfie with ID, they said its all good, but since I had some issues in offline life, I did not pay attention and forget to finish the verification process if there was anything left - no idea what else they could need. I emailed them (or chatted up) yesterday and I received an email that my account is closed. No further help from them, what so ever. I did deposit and lose some money in the past. All I want now is my money back. So I can go and gamble elsewhere.

Thank you,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Nov 21, 2018

Hi alexm - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that has been consistently non-cooperative with complaints submitted to this service.

I'll contact Bet-At-Home but you should be aware from the outset that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jan 08, 2019

Hi alexm,

As has become standard for this operator, Bet-At-Home have informed us that they will not discuss complaints with this service.

At this juncture all I can suggest you do is contact the operator's regulator, the Malta Gaming Authority.

Thanks,

ThePOGG

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Agreement

alexm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet-At-Home
  • United Kingdom Gambling Commission

November 20, 2018