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Bet Busy - Cannot enter my account

Ruling

Resolved - BetBusy have now closed and player balances appear to have been transferred over to Bet Rebels. I'm very unhappy with both casinos in this instance. Bet Rebels failed to communicate with us on the numerous occasions that we attempted to reach them and BetBusy should have left a message on their URL redirecting player to Bet Rebels to reclaim their balances. Highly disappointing practice from both parties.

Player's Complaint

Hello,

I cannot enter my account at Bet Busy. I had €1100 balance, I couldn't transfer it when I wanted to make a sports bet. The next day I couldn't login anymore.

The support is totally unresponsive I don't know where to go now. Could you please take a look at it for me and try to recover my money?

Username is [EDIT]

Email : [EDIT]

Regards

[EDIT]

Read the casino review

8 Responses

User icon
ThePOGG
March 20, 2014

Hi Alexandro - thanks for getting in contact.

I'll try and contact Bet Busy and see what I can find out. Bear with me.

Thanks

ThePOGG

User icon
ThePOGG
March 24, 2014

Hi Alexandro,

I have some very worrying news; I have not heard back from Bet Busy and when I went to follow this up this morning their website seems to be offline. Checking the google cache this has been the case since at least Friday the 21st. I'll keep checking for the next few weeks, but I'd prepare yourself for the worst.

ThePOGG

User icon
ThePOGG
March 26, 2014

Hi Alexandro,

To answer your question, I'm not aware of any association between Bet Busy and Bet Rebels. If you have some information to the contrary forward it on to me.

I have tried contacting Bet Rebels and received no response.

Thanks

ThePOGG

User icon
ThePOGG
March 31, 2014

Hi Alexandro,

Unfortunately the Bet Busy website is still offline. I'm going to keep trying for the next few weeks, but I don't hold out any great hope.

As to Bet Rebels, I've had no response from their customer service (including sitting on their live chat for a couple of hours) so can't provide any further information.

ThePOGG

User icon
ThePOGG
April 7, 2014

Hi Alexandro,

You confirmed last week that Bet Rebels were in fact the same company that previously ran Bet Busy. Have you had any success verifying your account and accessing your funds? If not I'll formally contact Bet Rebels about this complaint.

Thanks

ThePOGG

User icon
ThePOGG
April 14, 2014

Hi Alexandro,

Have you had any success verifying your account?

Thanks

ThePOGG

User icon
ThePOGG
May 12, 2014

Hi Alexandro,

Have Bet Rebels got back to you?

Thanks

ThePOGG

User icon
Alexandro
May 12, 2014

I already send a reply, only you didn't received it, I got my funds returned after verifying my account with Betrebels, my funds where in that account, I withdrew my funds and got payed after 1 day.

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Agreement

Alexandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 20, 2014

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