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Bet Port - Casino owes me €9,500

Ruling

Found for the Player - As with the first time round for this complaint, no progress has been made. Betport refused to discuss this issue the first time it was submitted (as they have with other complaints) and while we have a contact at their regulator in Curacao this time, they feel the complaint is too old to investigate.

Read our Betport Casino Review.

Player's Complaint

I have been owed €9,500 by Bet Port Casino since October 2012. My username is the same as my email address: [EDIT].

I was told that the casino had received a few players who also signed up and played Blackjack, and that they thought we were professionals. Their terms state: "Betport reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned. Professional players or players we determine to be abusing the bonus offers may face additional restrictions and/or lockouts".

I did not take a bonus but was accused of being a professional (maybe becuase I won?). Their justification was that they had a few new players from the UK signup around the same time, and they all played Blackjack. I'm sure a casino gets a constant stream of new players, and a couple playing the same game is a coincidence rather than proof of a conspiracy!

Read the casino review

3 Responses

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ThePOGG
June 10, 2015

Hi aburke86,

As this is the second time round with this complaint I'm going to take it straight to Betport's regulator in Curacao. To do that I need you to provide me with your full name and contact details. Once I have those I'll move forward.

Thanks,

ThePOGG

User icon
aburke86
June 10, 2015

[EDIT] [EDIT]

User icon
ThePOGG
June 19, 2015

Hi aburke86,

I've had a response from Curacao regarding this issue and I'm afraid it's not good news.

Curacao feel that this complaint is too old to pursue now. There is some basis for this - the amount of information casinos will retain in game history will diminish over time and we are nearly 3 years past the date of issue. Even the likes of the UKGC allow ADRs to decline complaints this old.

Unfortunately as the casino are non-cooperative and the regulator feel that the complaint is too old to investigate there's nothing further I can do to assist you with this issue.

Sorry I couldn't have been of more help.

ThePOGG

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aburke86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 10, 2015

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