Found for the Player - As with the first time round for this complaint, no progress has been made. Betport refused to discuss this issue the first time it was submitted (as they have with other complaints) and while we have a contact at their regulator in Curacao this time, they feel the complaint is too old to investigate.
Read our Betport Casino Review.
I have been owed €9,500 by Bet Port Casino since October 2012. My username is the same as my email address: [EDIT].
I was told that the casino had received a few players who also signed up and played Blackjack, and that they thought we were professionals. Their terms state: "Betport reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned. Professional players or players we determine to be abusing the bonus offers may face additional restrictions and/or lockouts".
I did not take a bonus but was accused of being a professional (maybe becuase I won?). Their justification was that they had a few new players from the UK signup around the same time, and they all played Blackjack. I'm sure a casino gets a constant stream of new players, and a couple playing the same game is a coincidence rather than proof of a conspiracy!
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Bet Port - Casino owes me €9,500
Posted by aburke86
June 10, 2015
aburke86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 10, 2015