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Bet Regal - Document check

Ruling

Resolved - Both the submitting complainant and Bet Regal Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Bet Regal Review.

Player's Complaint

Casino requested proof of wealth documents and I sent a detailed bank statement. All of my Aspire Global accounts were locked while the check was done. Well that was 3 weeks ago and it still hasn’t been done, I’m still locked out of my accounts and they are ignoring my emails and are not available on chat apparently. They have my private information which I didn’t want to send in the first place and are just doing nothing and completely ignoring me. Not to mention the fact that I can’t get on to my own casino accounts. Please help me because I don’t know how else to get this solved

Read the casino review

4 Responses

User icon
ThePOGG
August 28, 2020

Hi simbabean - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
simbabean
August 31, 2020

Hi, did you manage to get in touch with them? After having a look through your other complaints I see I’m by no means the only player to have this problem.

User icon
simbabean
September 2, 2020

This has been resolved now thanks.

User icon
ThePOGG
September 3, 2020

Hi simbabean,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

simbabean consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 28, 2020

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