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Bet Regal – Document check

Ruling

Resolved - Both the submitting complainant and Bet Regal Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Bet Regal Review.

Player's Complaint

Casino requested proof of wealth documents and I sent a detailed bank statement. All of my Aspire Global accounts were locked while the check was done. Well that was 3 weeks ago and it still hasn’t been done, I’m still locked out of my accounts and they are ignoring my emails and are not available on chat apparently. They have my private information which I didn’t want to send in the first place and are just doing nothing and completely ignoring me. Not to mention the fact that I can’t get on to my own casino accounts. Please help me because I don’t know how else to get this solved

Read the casino review

4 Responses

ThePOGG
Aug 28, 2020

Hi simbabean - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

simbabean
Aug 31, 2020

Hi, did you manage to get in touch with them? After having a look through your other complaints I see I’m by no means the only player to have this problem.

simbabean
Sep 02, 2020

This has been resolved now thanks.

ThePOGG
Sep 03, 2020

Hi simbabean,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

simbabean consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.