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Bet Regal - False Cashout Guidance

Ruling

Resolved - Bet Regal Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Bet Regal Casino Review.

Player's Complaint

Hi there. Appreciate the support.

For 6 weeks now I have been trying to get a withdrawal processed from BetRegal with no luck.

- Week 1-3 every few days I was asked for new documents, even once submitted I was advised they were lost and to re submit.

- Finally once approved my cashout stayed in pending state for 10 day and eventually on 3/3 was processed.

- 3/12 my cashout was somehow cancelled by then stating incorrect account info (which they later acknowledged was there mistake)

- I was advised they had issues wjth Canadian cashout so use “MuchBetter App” for my cashout. Re-Submitted on

Read the casino review

4 Responses

User icon
ThePOGG
March 22, 2020

Hi ballarcr - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi ballarcr,

BetRegal have informed us that this issue has been resolved and that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
April 17, 2020

Hi ballarcr,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2020

Hi ballarcr,

If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ballarcr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

March 22, 2020

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