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Bet Regal - Not allowing withdrawal

Ruling

Resolved - Both the submitting complainant and Bet Regal Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Bet Regal Casino Review.

Player's Complaint

Hi I deposited £1000 in to my account and was not asked for ID , I won on online casino and now they are refusing to accept my documents as they keep making excuses , its blurry , its not got the correct information , i have had this passed on other sites ,I have asked on several occasions if my documents have been approved and still making the same excuses . Im not at my wits end with this hence the reason for contacting yourselves .

Thank You

[EDIT]

Read the casino review

4 Responses

ThePOGG
February 27, 2020

Hi condy74,

Specifically what is the issue here? Are you complaining that they had not asked for ID before accepting your money? Or is it the verification process that is the problem?

Thanks,

ThePOGG

condy74
February 27, 2020

Hi. They are refusing to accept my Documents, they keep asking proof of ownership of your PayPal account showing Name, email address , account number and official logo.

The above has been sent on several occasions , I have sent the same documents to previous accounts and never had an issue. I joined and won £16000 so they just do not want to pay out.

Thanks

Condy74

condy74
February 29, 2020

Hi. Thanks for getting involved. I have now been paid No need to assist further Thanks [EDIT]

ThePOGG
March 3, 2020

Hi condy74,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

condy74 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

February 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.