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Bet Regal - Withdrawal delay

Ruling

Resolved - Bet Regal Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Bet Regal Casino Review.

Player's Complaint

I've been waiting for my withdrawal 605 Euro for three weeks. The first withdrawal was rejected without any explanation

Read the casino review

5 Responses

ThePOGG
October 14, 2020

Hi gustee322 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

This is an English language service. Please use a translation service and ensure that your communications are in English.

Have you contacted the operator to ask about your withdrawal?

Thanks,

ThePOGG

gustee322
October 14, 2020

I've contacted the operator three times, but no action was taken on their part

ThePOGG
November 5, 2020

Hi gustee322,

Bet Regal informs us that your withdrawal has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
November 13, 2020

Hi gustee322,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
November 21, 2020

Hi gustee322,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

gustee322 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.