Bet Regal - Withdrawal delay

Hi gustee322 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

This is an English language service. Please use a translation service and ensure that your communications are in English.

Have you contacted the operator to ask about your withdrawal?

Thanks,

ThePOGG

I've contacted the operator three times, but no action was taken on their part

Hi gustee322,

Bet Regal informs us that your withdrawal has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi gustee322,

I'm following-up on the above?

Thanks,

ThePOGG

Hi gustee322,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG