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Bet365 – Accepted deposits while self exclusion was in place

Ruling

Found for the Player - As has become standard for this group of operators, 22Bet have offered no response what-so-ever to this complaint.

Read our Bet365 Review

Player's Complaint

I had Gamstop in place and Bet365 still accepted deposits from me on the 19th of June 2019. I contacted them asked if they would refund these as a responsible gambling operator and they refused too.

Read the casino review

3 Responses

ThePOGG
Aug 14, 2019

Hi overdeliver - welcome to ThePOGG.com!

Before we go any further - did you use the same information you registered with Gamstop to register with Bet365?

Thanks,

ThePOGG

overdeliver
Aug 14, 2019

Yes same information was used on Gamstop.
Thanks

ThePOGG
Sep 06, 2019

Hi overdeliver,

Bet365 have informed us that they will not cooperate in the management of this complaint - or any other complaint - with this service.

All we can suggest would be contacting the UKGC directly as they reserve management of complaints related to GamStop to themselves.

Sorry we could not be of more help!

ThePOGG

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Agreement

overdeliver consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet 365
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Hillside (UK Sports) LP

August 14, 2019