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Bet365 – Accepted deposits while self exclusion was in place

Ruling

Found for the Player - As has become standard for this group of operators, 22Bet have offered no response what-so-ever to this complaint.

Read our Bet365 Review

Player's Complaint

I had Gamstop in place and Bet365 still accepted deposits from me on the 19th of June 2019. I contacted them asked if they would refund these as a responsible gambling operator and they refused too.

Read the casino review

3 Responses

ThePOGG
Aug 14, 2019

Hi overdeliver - welcome to ThePOGG.com!

Before we go any further - did you use the same information you registered with Gamstop to register with Bet365?

Thanks,

ThePOGG

overdeliver
Aug 14, 2019

Yes same information was used on Gamstop.
Thanks

ThePOGG
Sep 06, 2019

Hi overdeliver,

Bet365 have informed us that they will not cooperate in the management of this complaint - or any other complaint - with this service.

All we can suggest would be contacting the UKGC directly as they reserve management of complaints related to GamStop to themselves.

Sorry we could not be of more help!

ThePOGG

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Agreement

overdeliver consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet 365
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Hillside (UK Sports) LP

August 14, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.