Android Phone

iPad

iPhone

Windows

Brazilian Real

Chilean Peso

Euro

Mexican Peso

US Dollar

Betsoft

Blueprint Gaming

Genii

iSoftBet

Microgaming

NetEnt

Play'n Go

Tom Horn Gaming

Curacao

Bet 9 Casino

Astropay

Bank Transfer

Boleto

Inovapay

Multibanco

Pay4Fun

Chat

Email

Hi lelelis - welcome to ThePOGG.com!

Before we go any further - what reason have Bet9 given you for voiding these bets?

Thanks,

ThePOGG

Hello,

They told me that they system didnt accept these bets.Altough, they system accepted all 3 bets sincer they received an ID, STATUS and they were active.(rejected bets dont enter the system, they already show as rejected or while the approved time(5-10s) they are rejected.

They will tell you that they gave a bônus for this.Altough the bets entered system, they were win bets and I deserve the money  into my account and not bônus with rollover.

Any update on this? This bet9.com site was the only Ive ever played that did this, void big win bets and offer bônus to the client and thinks they are correct. I want the money of these 3 bets into my account.

Does anyone know contact of the comission that holds their license of gambling? I Will contact them too since what they did os stealing money.

Hello,

I also would like to inform that they blocked my account and canceled access after these complaints against the site.

I had 3 win bets voided in less than 2 weeks, they bets were accepted correctly since they were active, they had ID and after they were won, they changed status to void.

I called them that time and they refused to gave me money, they offered me a bonus with requirements like 5x rollover and 1,6+ odds for it.

I didn´t agree but I didn´t know that this actions were legal and couldn´t do anything. After some time on other sportsbook and no problems at all, I decided to request for my money since these voids couldn´t be voided, there were no problems in the game like in a tennis match refusal problem, etc. They just decided to void because they wanted, stealing money or taking advantage of customer's unknowledge.

Please help me get my money back, a small ammount that I gave to this site and that will be a fair decision, and all complaints will be removed.

If I don´t get solved I aprecciate if you could tell me if egaming curacao is the comission that regulates this site.

Hi lelelis,

We are currently trying to contact the operator about this issue. As we have not yet had a response from Bet9 we do not have any new information to communicate with you at the present time.

While we can confirm that Bet9 have their business license in Curacao we could not confirm which of the Master License holders in Curacao they are registered with.

Thanks,

ThePOGG

Thanks a lot for helping me. Well, that prooves this site is not fair, no response, excuses , I will wait for this process to end to follow this complaint together to Curaçao.

Hi ThePOGG, I contacted Curacao through emails but I still didn´t get any answer. Do you think my case is lost? There is nothing to do after a sports site decide to act unfair??like void win bets, etc?

I thought this site or Curacao could solve my problem or Curacao could at least reply to me.

I aprecciate your attention to try to help me in this case. Hope to hear from you soon.

update* This site belongs to OffsideGaming, isn´t better to open a complaint against offsidegaming?

Hi lelelis,

There's nothing further that we can recommend you do. As a regulatory authority Curacao have a very poor reputation due to their failure to adequately manage player complaints. Playing with operators that are only licensed in Curacao is risky.

We still have not had any response from the operator but will continue to chase this for the time being.

Thanks,

ThePOGG

Hi,

Still no response? I guess that they dont want to pay or give a reasonable explanation why these bets were void. [EDIT].

Can you please delete all this complaint? I dont want to share personal info and I dont  think they will pay what they must.

Hi lelelis,

I would agree with your pesimisim regarding the chances of receiving a response from Bet9 at this stage. We don't delete complaints after they've been submitted, but we do edit out all personal information before any complaint is published, so we will make sure that your details are removed before the report goes public.

Thanks,

ThePOGG

Despite our repeated efforts communicate with Bet9 about this player's complaint we've received no response what-so-ever.

Hi Everyone,
 
 I'm [EDIT] from Brazil and a client from bet9.com website. I'd like to inform everyone that this site is not owning their obligations as a sports site.
 
 First of all I would like that I was a great client and lost about 12.000USD to this site, ok, no problem at all. Although, some big problems started after using this site, I had about 3 bets that I won and they were voided for no reason, it was not any problem in the game or any technical problem, they just decided to void 3 bets because they wanted. I have experience in a lot of sports site/bookmakers and I never had this experience such in bet9.com.
 
 My email in www.bet9.com is [EDIT] and my accountNumber:[EDIT]
 
 These are the bets:
 
 26 Abr 2016
 17:48:38 83940516 1500.00 1500.00 Anulada Single BRL 1,500.00
 Simples
 ASD SISTEMA BK PORDENONE U20 @ 1.65 [2nd Quarter Money Line - Ao -Vivo 2º quarto] - ASD Milano3 Basket U20 - ASD Sistema BK Pordenone U20 Italian Campionato U20 Elite
 
 26 Abr 2016
 04:57:49 83904759 1546.00 1546.00 Anulada Single BRL 1,546.00
 Simples
 MENOS DE 8.5 @ 2.30 [Total de runs Mais/Menos - Ao -Vivo Jogo] - Colorado Rockies - Pittsburgo Pirates MLB
 23 Abr 2016
 17:07:46 83696340 700.00 700.00 Anulada Single BRL 700.00
 Simples
 INTER BRATISLAVA @ 1.50 [1st Quarter Money Line - Ao -Vivo 1º Quarto] - Inter Bratislava - Slavia TU Kosice Slovak Extraliga
 
 They decided to void these bets that are in Brazilian Reais(almost 1kUSD) and they didn´t give any reasonable excuse to do that. They decided to gave me some bonus with impossible rollovers for my losses, however, this is not the correct way to fix any errors they did regarding these voided bets. I had win bets voided, the money must be in my account like all other sports site and bookmakers, I don´t want bonus or anything to compensante.
 
 Bonus will rollovers is definitely not the correct way to compensate from their "errors". I want the money of these win bets into my account and not bonus.
 
 
 Thanks a lot,
 
 [EDIT]
 [EDIT]
 [EDIT]

Bet9 - Unpaid sports bets

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller