Betamo - Account closed for duplicates
Found for the Casino - Betamo have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
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I won € 3,300 at Casino Betamo with the welcome bonus. I complete the wagering requirements. After I uploaded all documents for verification and accepted them, i got a email one day later:
"Account closed for duplicates. Dear Player, during the security check we found out that your account has a duplicate. Please note that it is only allowed to have one Account per player / IP / device with or without bonuses. You have breached this rule Therefore, the decision was made to close your account and confistcate the winnings. The decision was made by the casino`s management and it is final. Best regards, Casino Support Team ".
I only have this account in the betamo casino, when I asked live chat I couldn't get any information as to what exactly I should have done wrong or what "duplicates" are all about.
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