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Betamo - Account closed for duplicates
Ruling
Found for the Casino - Betamo have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Betamo Casino Review.
Player's Complaint
Hi there,
I won € 3,300 at Casino Betamo with the welcome bonus. I complete the wagering requirements. After I uploaded all documents for verification and accepted them, i got a email one day later:
"Account closed for duplicates. Dear Player, during the security check we found out that your account has a duplicate. Please note that it is only allowed to have one Account per player / IP / device with or without bonuses. You have breached this rule Therefore, the decision was made to close your account and confistcate the winnings. The decision was made by the casino`s management and it is final. Best regards, Casino Support Team ".
I only have this account in the betamo casino, when I asked live chat I couldn't get any information as to what exactly I should have done wrong or what "duplicates" are all about.
4 Responses
thank you, I have taken note of it and agree with it
my account was unlocked and i got an email from betamo that i should pay out my credit as soon as possible.
only € 100 are credited as a gift, instead of € 3300.
Betamo casino have provided sufficient evidence to demonstrate that this player has opened multiple accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
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Agreement
Rouvaron74 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
February 20, 2020
Hi rouvaron74 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG