Betamo - breach bonus condition
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Betamo Casino Review.
Dear The Pogg Team,
i deposited 150 euros at the BETAMO casino and the bonus enabled me to play with 300 euros.
I implemented the bonus condition and earned over 3700 euros.
Then I played for two more days until I wanted to withdraw the amount of 3000 euros.
I received an email that I violated the bonus terms.
After I requested a history of my bets, they sent a history of all the bets in each game.
According to them, I played for 2 minutes at a stake of 6 euros, although I wasn't aware of this.
According to the bonus conditions, I can only bet a maximum of 5 euros.
Apart from that, my balance on November 14, 2020 at 02:42 a.m. was 1978 euros, then I probably accidentally played for 2 minutes with 6 euros stake until 02:44 a.m. Then my credit was 1801 euros. With the 6 Euro bet I even made a loss of 177 Euro.
I then played for several hours and met the bonus condition.
Apart from this one time when I was briefly above the 5 euro stake, I never exceeded the amount.
After successfully completing the bonus, I then played for another 2 days.
Now I wanted to have 3000 euros paid out to me on November 16, 2020, but there were completely confiscated due to the violation.
I don't think that's fair, because I didn't have any advantage and even made a loss of 177 euros with 6 Euro pro Round.
It is not proportionate to confiscate 3,000 euros for this, as I did not benefit from it either
In the game, after 4 euros I immediately get 6 euros, which I only noticed after playing for 2 minutes. So I accidentally played at 6 euros for 2 minutes.
Maybe I wanted to go up from 4 to 5 euros, but in the game "Gold Vain", after a stake of 4 euros, 6 euros come straight away. I didn't notice that straight away.
I explain that to the casino but they didn't help me.
I also wrote to the Malta Gaming Authority and they told me that you could help me.
So I ask for your help.
the casino review
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