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Betamo - breach bonus condition

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Betamo Casino Review.

Player's Complaint

Dear The Pogg Team,

i deposited 150 euros at the BETAMO casino and the bonus enabled me to play with 300 euros.

I implemented the bonus condition and earned over 3700 euros.

Then I played for two more days until I wanted to withdraw the amount of 3000 euros.

I received an email that I violated the bonus terms.

After I requested a history of my bets, they sent a history of all the bets in each game.

According to them, I played for 2 minutes at a stake of 6 euros, although I wasn't aware of this.

According to the bonus conditions, I can only bet a maximum of 5 euros.

Apart from that, my balance on November 14, 2020 at 02:42 a.m. was 1978 euros, then I probably accidentally played for 2 minutes with 6 euros stake until 02:44 a.m. Then my credit was 1801 euros. With the 6 Euro bet I even made a loss of 177 Euro.

I then played for several hours and met the bonus condition.

Apart from this one time when I was briefly above the 5 euro stake, I never exceeded the amount.

After successfully completing the bonus, I then played for another 2 days.

Now I wanted to have 3000 euros paid out to me on November 16, 2020, but there were completely confiscated due to the violation.

I don't think that's fair, because I didn't have any advantage and even made a loss of 177 euros with 6 Euro pro Round.

It is not proportionate to confiscate 3,000 euros for this, as I did not benefit from it either

In the game, after 4 euros I immediately get 6 euros, which I only noticed after playing for 2 minutes. So I accidentally played at 6 euros for 2 minutes.

Maybe I wanted to go up from 4 to 5 euros, but in the game "Gold Vain", after a stake of 4 euros, 6 euros come straight away. I didn't notice that straight away.

I explain that to the casino but they didn't help me.

I also wrote to the Malta Gaming Authority and they told me that you could help me.

So I ask for your help.

Read the casino review

1 Responses

User icon
ThePOGG
November 21, 2020

Hi tobiass77 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there nothing we can do to assist you in this matter. If you have exceeded the maximum allowed bet term while playing with a bonus the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of more help.

ThePOGG

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Agreement

TobiAss77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 21, 2020

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