Turn geolocation on
Currently viewing:
English in United States
BetAMo - Casino confiscated my money
Ruling
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Betamo Casino Review.
Player's Complaint
I played at the casino of Betamo, part of N1 casino and played at other franchises of N1 before also. I had quite a winning streak and already found out that when i was trying to withdraw it went a lot harder than before at n1casino.com. They came up with the statement that i breached the maximum allowed bet in the bonus. This statement is build on the unwillingness to pay my winnings and looking for an argument. The majority of the winnings were won and had nothing to do with the bonus. I feel scammed and will not rest before im treated honestly.
Above all does their refund and withdrawal policy state nothing about this as a ground to confiscate. Ive made screenshots of all the terms to start building my case on.
Seeing forward hearing from you.
Kind regards,
[EDIT]
4 Responses
Dear Sir, Madam, I've made a case with evidence of my point of view proving that a bet of 5 euro or above does not apply in this matter as legal ground for the confiscation of funds. Betamo is in violation of their own terms and I really would like to send you the e-mail with all attachments/prove so you can look into it step by step without missing important details. The complaint above is not complete enough and is missing very important details for you to base an opinion on. Can i send the e-mail and attached documents to you to add to this complaint and make sure you have all the information neccessary? Awaiting your reply, Kind regards, [EDIT]
Hi Kingswild,
Thank you for your email. Having reviewed it sadly we cannot support your claim.
Where you accept a bonus you agree to abide by the terms and conditions associated with said bonus. Where you then go on to breach said term you violate the contractual agreement that you entered. At this juncture the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions, which is what has happened in this case.
Sorry we cannot be of further help.
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Recommended Casinos
Agreement
Kingswild consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
January 22, 2020
Hi kingswild - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With regard to your complaint: did you place bets higher than €5 and if so was there a bonus in your account at the time you did this?
Thanks,
ThePOGG