BetAMo - Casino confiscated my money
Ruling
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Betamo Casino Review.
Player's Complaint
I played at the casino of Betamo, part of N1 casino and played at other franchises of N1 before also. I had quite a winning streak and already found out that when i was trying to withdraw it went a lot harder than before at n1casino.com. They came up with the statement that i breached the maximum allowed bet in the bonus. This statement is build on the unwillingness to pay my winnings and looking for an argument. The majority of the winnings were won and had nothing to do with the bonus. I feel scammed and will not rest before im treated honestly.
Above all does their refund and withdrawal policy state nothing about this as a ground to confiscate. Ive made screenshots of all the terms to start building my case on.
Seeing forward hearing from you.
Kind regards,
[EDIT]
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Hi kingswild - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With regard to your complaint: did you place bets higher than €5 and if so was there a bonus in your account at the time you did this?
Thanks,
ThePOGG