Betamo - Confiscated winnings
Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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Hereby I want to inform you that I will try myself to come to a settlement on time more. The reason is that the cost for further legal action are really high and I have to pre pay it first. And I want this mail to be forwarded to the management member who took the decision to seize al my winning. This decision must really be reviewed because it was a mistake. Please see below all the facts. By the way I am a very honest person. I did not even used my welcome bonus during the first and second deposit.
I have read your terms and conditions and the casino is correct to confiscate winnings if there has been a deposit with a third party payment. But my big point is that I did other payments from my own account and, AFTER the payment from my fathers creditcard, and with those deposits I made my winnings. So there is no legal base to confiscate all my winnings. Because they are not related to the payment with my fathers credit card.
On June 1, 2020, in the presence of my father, I tried to deposit € 287 into my Betamo account through my own bank account. That did not work due to a failure at my own bank (Rabobank Netherlands) My father offered to use his credit card. I have accepted this offer and there was paid 287€ (01/06/20 15:11:46) with my fathers credit card into my Betamo account. 1 minute later the outage at my own bank was fixed and I paid another 287€ (01/06/20 15:12:58) Within one hour, because I had no luck, these two deposits were close to used.
Therefore I made another deposit of 87 € (01/06/20 16:12:32) from my own bank account to my Betamo account.
The next day I had won some money and wanted to cash out money. this did not work because my documents were not validated. I then submitted all the documents. I even send the front and backside of my fathers creditcard, again with his permission. After a whole day of sending documents the casino, the question finally arose how it was possible that on the credit card I used [EDIT] was written and not [EDIT]. I then told the truth, because I did not know my action was illegal!
I was then notified that it had been forwarded to management and that no cash out was possible till everything was validated. Just to be clear it was then Tuesday June 2 2020
The days after I heard nothing more but continued to play at Betamo.
On Friday, June 5, I had made 4022 € from my deposit (87 €), which I made on June 1, 2020 at 16:12:32
I had to ask myself why the casino did this. And than a very short mail came that is was not allowed to used third party payments.
I now understand that it was wrong to use my fathers credit card. but with that deposit I have not made the winnings that you have confiscated.
You left 287 € on my account but I did deposit 287 € 287 87 € on June 1, 2020.
So there are 3 things I disagree with. Firstly, it is not right to take all my winnings because after all, I did not earn the 4022 € with the deposit of my fathers credit card. Second, I deposited a total of € 661 on June 1 so why are you taking so much money until there is only € 287 in my Betamo account ?? Thirdly why did you wait until I had € 4022 in my account and wanted to cash out ? 3 days earlier you already knew that I had used my fathers credit card. I even have reported it to you myself. You could have told me then immediately, at 02/06/20 because it is written in the terms and conditions so nobody of the management should have been involved.
Since 05/06/20 I have send numerous mails with questions and points to reconsider. But till now I have never had a decent answer. You only refer to the casinos terms and conditions, but they are not applicable in this case.
My suggestion is therefore to return half of the money you have confiscated from my Betamo account. I even think 100% is the honest. But because I also made a mistake, I’m so fair to accept 50%. This is close to 1850€.
I really hope that no further legal action is necessary.
Thanks in advance
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