Resolved - A dispute about promotional terms and conditions has been resolved and this player has confirmed that they have now been paid in full by Betamo Casino.
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Betamo casino refuses to pay me my winnings amounting to 64.001,23€.
On the 31th of October 2019 I deposited 50 euros on the gambling website Betamo.com. and lost it the same day after placing 582 bets.
On 1st of November 2019 I proceeded with a new deposit of 50 euros and received from the casino a VIP bonus of 30 euros, which was valid until the 8th of November 2019.
According to the 1h general term and condition of playing with bonuses: All deposit bonuses and free spins have to be wagered x40. I started gambling on the 1st of November, having 80 euros in my account, and after placing many bets I completed this required term on the same day and at that point I had a balance of 343,78 euros in his account.
Afterwards, with the aforementioned amount I continued betting on the casino for two weeks (1-11-2019 to 14-11-2019) winning a significant amount of money. More specifically, on 13th of November 2019 I had on my account an amount of 70.001,08 euros. Later, that day I withdrew from my account 4.000€.
On 14th of November 2019 17:43 I placed one last bet and at that point my account had the total amount of 70.001,23 €. I decided to stop betting and requested a withdrawal of 4.000 €, which was denied. Immediately I contacted the casinos’ Support team in order to solve the problem concerning the denied withdrawal. I was surprised to find out that he will not be receiving the total amount of his winnings (74.001,23€) but only the amount of 10.000€.
They claimed that according to the casinos’ Bonus Terms & Conditions: 1e. When playing with an active bonus, the real money is played first, followed by the bonus funds. As a result of my deposit (50€) and bonus (30€), all the further winnings come from the bonus.
Therefore, according to Bonus Terms & Conditions: 1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.
In this case the aforementioned terms are not applied because, as I stated to the casino, I had already wagered the VIP bonus x40 times so it was no longer valid therefore my following bets were made with real money. As a result, the bonus terms and conditions do not apply to my final winnings. The casino dismissed my allegation and insisted on paying me only the amount of 10.000€. Therefore, considering that I had already withdrawn 4.000€ on 13-11-2019, they confirmed another withdrawal of 4.000€ on 14-11-2019 and a last one of 2.000€ on 15-11-2019 and thereafter ignored my constant payment reminders.
In this case the behavior displayed by the casino and the aforementioned terms are highly unfair. First of all, after I wagered 40 times the bonus amount I completed the required 1h term so after that he wagered with real money free from the bonus’ terms. Furthermore, I had the right to be properly informed about the Terms and Conditions, concerning the maximum winnings that will be paid out resulting from a bonus. The casino should have informed me about this particular term. However, in this case the casino never informed me that I had reached the maximum withdrawable amount of 10.000€ and let me play for two weeks, with the hope that I will lose the money. It is worth mentioning that throughout this whole period, that I continued playing, the casino was in constant communication with me for identification purposes, so they could have informed me accordingly. Had I known that I could only win 10.000€ I would have stopped placing bets when I reached this amount. My lack of information about this specific highly unfair term, resulted in me continuing placing bets and winning the total amount of 74.001,23€.
Moreover, I was strongly convinced that I would receive my winnings because the casino placed an advertisement on their website, for over one month, under the title THE BIGGEST WIN Ioannis ,46.520,00, in The Wiz. This advertisement is a characteristic acknowledgment of their debt to me, otherwise this advertisement can be considered as a misleading and unfair promotional scheme.
Finally, after my dispute and communication with the casino they added in 1d. general term and condition of playing with bonuses (1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.") the following term: Time-frame set for examination for each specific case is set up to 14 working days. The sole reason for this was to dismiss our dispute under this specific term. Considering the fact that you have the authority to receive complaints from players arising out of the services provided by BetAmo online casino, I address you for all the above.
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BetAmo - Confiscated winnings 64.001,23 EUR
Posted by jonnis3
February 11, 2020
jonnis3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 11, 2020