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BetAmo - Id check, responsible game
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
Hi. My name is [EDIT]. I am a single 26 year old mom. I contact is when I joined you on November 23rd. I have since played away about 100e a day, sometimes more. I once started out and left on the 190th, the 6/12 men did not get it then because I had to verify my account. I was not allowed to spend money on verification, but I was allowed to continue making deposits and wasting all my money fast I did not verify. I have been in contact with you before and asked to get my deposits back after the beginning of verification: I have lately developed a serious gambling addiction. I know that each person has their own responsibility when it is a game. Men I have put myself in a situation I feel incredibly bad about. It's Christmas next week and I don't have a penny left to be able to shop for food and buy presents for my daughter. I believe in humanity and really pray to get my deposits back. The deposits after 6/12 when I had to verify. I know this doesn't belong to personalities, but I do know that the gaming companies want to counter gambling addiction and promote responsible gambling. The person I was talking to earlier was not cooperative and changed his version all the time according to what I wrote and did not. When I have several previous attempts to make my friend and you are unforgettable to verify, my account would have been temporarily locked under the laws. But it was not locked. I was allowed to make multiple deposits daily after that. Although you have not been able to verify my identity. It's wrong. I ask to get back my deposits made after 6/12. If you would have blocked my account according to the best provisions that exist. I couldn't have wasted more money. The men the company has allowed me to do it & just denied me profits.
3 Responses
Hi ftp123,
I'm following-up on the above?
Thanks,
ThePOGG
Hi ftp123,
If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
ftp123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
December 18, 2019
Hi ftp123 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With respect to your claim - were you allowed to deposit after you informed the operator of your gambling addiction?
There are no licensed based requirements for the operator to lock an account while the verification process is ongoing. Only that they do not process payments from the account until ID has been successfully verified.
Thanks,
ThePOGG