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Betamo - My money is lost

Ruling

Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betamo Casino Review.

Player's Complaint

Good afternoon,

I am writing to you because I have been cheated by Betamo Cashino. Once I won a £1500 I received an email, that my account will be closed because I breached your maximum, allowed bet some times ago. Which I was not aware of, but it is a different story...After this time I was able to put money in, it was 1350euros. I was able to play and lose money.

I already had an appointment with my solicitor and he advised that it was illegal what you(they) have done to me. If you think I breached anything why I was allowed to pay money a few times and when I was loosing this money everything was ok. The problem accrued when I won.

You were taking more and more money when I was losing them and when I won you found out that sometimes ago I breached something and you have to close my account and cant pay me money I won. It is bullshit [EDIT].

If it was the case you should close my account after it happened and I shouldn't be allowed to put any more money to the Betamo Casino.

In this case, I want my money back(1350 euros) I put in after like been said I breached a maximum bet of 5euros.

I count on a positive consideration of this case.

I look forward to hearing back from you.

Regards,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
April 3, 2020

Hi bolibompa - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi lucasyno877,

Betamo Casino inform us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
April 17, 2020

Hi lucasyno877,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2020

Hi lucasyno877,

If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

lucasyno877 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 3, 2020

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