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Betamo - Prove of identity - to many documents


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

This casino is frustrating any withdrawal, by asking for more and more proof of identity or ownership of bankaccounts. This has been going on for 2 weeks and there are 10 documents already approved. Still the casino refruses any withdrawal by asking for more documents.

Uploaded so far:

Passport photo's, debit and creditcard photo's, bankaccount screenshots with name and IBAN number, proof of address through government letter.

All documents are accepted, but is still not enough for them to accept the withdrawal.

Read the casino review

3 Responses

User icon
May 12, 2020

Hi remonv76 - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What specifically does the operator currently require that you provide?



User icon
May 19, 2020

Hi remonv76,

I'm following-up on the above?



User icon
May 27, 2020

Hi remonv76,

If we haven't heard from you by Friday the 5th of June I'll assume you no longer need our assistance and close this complaint.



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remonv76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 11, 2020

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