Betamo - They took the winnings from the money

Hi miszo88 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further:

i) This service can only deal with complaints in the English language. We have translated your complaint submission but you need to ensure you translate any further messages before submission.

ii) Before we could do anything to help you, you need to provide your full name.

iii) Did you bet more than 20 PLN on a single round of play while you had an active bonus?

Thanks,

ThePOGG

yes I bet more than 20 PLN  but as far as I know I have already won PLN 17,000,000 and they later turned on the bonus tournament so why even if I made a mistake and made a bigger bet because of my fault, why did they not confiscate the win above PLN 17,000 ... Regards, [EDIT]

Hi miszo88,

Was there a bonus in your account at the time you placed wagers greater than 20 PLN?

Thanks,

ThePOGG

Yes it was a bonus. But only for the bonus tournament

and before I received this bonus I had won PLN 17,000

but they even confiscated for me which wins

 I had in my account before the mistake in betting !!

Hi miszo88,

My understanding is that funds that were won prior to your bonus play have now been returned to your account. Could you please check and confirm?

Thanks,

ThePOGG

Hi miszo88,

I'm following-up on the above?

Thanks,

ThePOGG

Hi I confirm the amount I won before the bonus game was paid to me. I received the amount of PLN 14,000 thousand Thank you for intervening in my case

Hi miszo88,

Thanks for letting us know - it is appreciated!

ThePOGG