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Betamo – They took the winnings from the money

Ruling

Resolved - Both Betamo Casino and the submitting complainant have confirmed that this issue has been resolved and the player has been paid.

Read our Betamo Casino Review.

Player's Complaint

Hello

I won 83,609.58 PLN playing betamo.com. I have repeatedly tried to withdraw earlier wins in lower amounts, e.g. 10,000, 17 thousand, and all these withdrawals were rejected due to incomplete verification documentation, finally the highest winnings stated that I did not keep the maximum setting during the bonus period and confiscated all wins and cleared [EDIT] accounts

Read the casino review

8 Responses

ThePOGG
Dec 04, 2019

Hi miszo88 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further:

i) This service can only deal with complaints in the English language. We have translated your complaint submission but you need to ensure you translate any further messages before submission.

ii) Before we could do anything to help you, you need to provide your full name.

iii) Did you bet more than 20 PLN on a single round of play while you had an active bonus?

Thanks,

ThePOGG

miszo88
Dec 04, 2019

yes I bet more than 20 PLN
 but as far as I know I have already won PLN 17,000,000
and they later turned on the bonus tournament
so why even if I made a mistake and made a bigger bet because of my fault, why did they not confiscate the win above PLN 17,000 ...

Regards, [EDIT]

ThePOGG
Dec 06, 2019

Hi miszo88,

Was there a bonus in your account at the time you placed wagers greater than 20 PLN?

Thanks,

ThePOGG

miszo88
Dec 06, 2019

Yes it was a bonus. But only for the bonus tournament
and before I received this bonus I had won PLN 17,000
but they even confiscated for me which wins
 I had in my account before the mistake in betting !!

ThePOGG
Dec 20, 2019

Hi miszo88,

My understanding is that funds that were won prior to your bonus play have now been returned to your account. Could you please check and confirm?

Thanks,

ThePOGG

ThePOGG
Dec 29, 2019

Hi miszo88,

I'm following-up on the above?

Thanks,

ThePOGG

miszo88
Dec 29, 2019

Hi

I confirm the amount I won before the bonus game was paid to me.
I received the amount of PLN 14,000 thousand

Thank you for intervening in my case

ThePOGG
Jan 03, 2020

Hi miszo88,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

miszo88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 3, 2019