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Betamo – They took the winnings from the money


Resolved - Both Betamo Casino and the submitting complainant have confirmed that this issue has been resolved and the player has been paid.

Read our Betamo Casino Review.

Player's Complaint


I won 83,609.58 PLN playing betamo.com. I have repeatedly tried to withdraw earlier wins in lower amounts, e.g. 10,000, 17 thousand, and all these withdrawals were rejected due to incomplete verification documentation, finally the highest winnings stated that I did not keep the maximum setting during the bonus period and confiscated all wins and cleared [EDIT] accounts

Read the casino review

8 Responses

Dec 04, 2019

Hi miszo88 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further:

i) This service can only deal with complaints in the English language. We have translated your complaint submission but you need to ensure you translate any further messages before submission.

ii) Before we could do anything to help you, you need to provide your full name.

iii) Did you bet more than 20 PLN on a single round of play while you had an active bonus?



Dec 04, 2019

yes I bet more than 20 PLN
 but as far as I know I have already won PLN 17,000,000
and they later turned on the bonus tournament
so why even if I made a mistake and made a bigger bet because of my fault, why did they not confiscate the win above PLN 17,000 ...

Regards, [EDIT]

Dec 06, 2019

Hi miszo88,

Was there a bonus in your account at the time you placed wagers greater than 20 PLN?



Dec 06, 2019

Yes it was a bonus. But only for the bonus tournament
and before I received this bonus I had won PLN 17,000
but they even confiscated for me which wins
 I had in my account before the mistake in betting !!

Dec 20, 2019

Hi miszo88,

My understanding is that funds that were won prior to your bonus play have now been returned to your account. Could you please check and confirm?



Dec 29, 2019

Hi miszo88,

I'm following-up on the above?



Dec 29, 2019


I confirm the amount I won before the bonus game was paid to me.
I received the amount of PLN 14,000 thousand

Thank you for intervening in my case

Jan 03, 2020

Hi miszo88,

Thanks for letting us know - it is appreciated!


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miszo88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.