Betamo - welcome bonus not recieved false RTP/RNG

Hi midnr2 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint - firstly slots are considered a high variance game. 10k rounds would not be enough to draw any valid conclusions about the fairness of the RNG or the RTP settings. Secondly, Reactoonz is a Play N Go game. Beyond the RTP settings that are adjustable by the operator and reflected in the paytable (set to 96.51%) the operator has no control over the the performance of the game. No software provider would allow this.

Next - can you provide a copy of the Live Chat conversation you quoted above?

Thanks,

ThePOGG

hello alright i understand the fact above about reactoonz thanks for explaining this i can trust you guys.

I do not have a livechat from this because they dont have a setting where you can send it to your email.

So i have no way to possible have proof of this i also didnt take screenshots of this.

But i used the code that i should have used did nothing wrong and still didnt get.

If i would deposit again they would say the same thing but i dont have money left atm to spend (i rather pay bills ;))

so i cant really proof it atm but they should have gaven it to me i can tell you what deposit it was.

The first one was first try this should have gaven me the bonus money.

others is the ones i tried 2.

January 02, 2020 08:45:55

January 02, 2020 09:42:09

January 02, 2020 14:41:04

Welcome package

First deposit - 100% up to €150 + 100 Free Spins

Bonus code: START

Hi midnr2,

I've reviewed your Live Chat conversation records with Betamo. They did not tell you anything even approaching "U PROB ARE AN IDIOT AND DID SOMETHING WRONG SO TRY AGAIN".

What you were told was:

"Unfortunately, we are not able to issue a bonus on your deposit as you have NO bonus code. The system wouldn't let me to add another bonus to you as you have already spent your balance. If you contacted us before you started playing, we would be able to add your bonus manually."

Reviewing the bonus terms they include the following:

"2b. To activate a bonus, the bonus code given in the bonus description must be used when making a deposit."

So this issue has occurred because you have forgotten to enter the bonus code when you made your deposit. This mistake could have been rectified had you contacted support before you started playing, but you chose to wait until afterwards. The term above is clear that if you do not enter the code at point of deposit the bonus will not be issued.

Thanks,

ThePOGG