BETAT - Account Closure
Ruling
Found for the Casino - BETAT casino have provided enough supporting evidence for us to conclude this player is unnaturally connected to other accounts.
Read our BETAT Casino Review.
Player's Complaint
I received an email stating that my account has been flagged for fraudulent behaviour.
I had a balance of 1149 gbp in cash and a further 500 pounds in bonus funds.
The email I received informed me to contact you as the ADR.
Look forward to hearing from you,
[EDIT]
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Hi clavelle123 - welcome to ThePOGG.com!
As a UK citizen and as we are the officially appointed Alternative Dispute Resolution service for BETAT Casino there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
The above is somewhat clunky but a necessary part of the process for any complaint that comes in under ADR procedures.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out.
Thanks,
ThePOGG