Betat - non payment of cash back
Resolved - Due to the closing of an account, there was some confusing regarding cashback owed. This has been resolved and BETAT have paid the player.
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I have a dispute with Betat and have been advised to contact you as the ADR.
I have been playing there for a while, and would have low RTP's very regularly. On Thursday 28th December I expected to receive a £100 bonus as part of the Xmas promotion, but was told by Livechat that I wouldn't receive it, even though I had met the wagering conditions.
I asked [EDIT] to close my account, he said he couldn't and I had to do it myself via self exclusion. I told him i didn't want to do it like that as this would indicate a gambling problem. I was then told by [EDIT] that this was the only way the account could be closed.
On Sunday 1st I logged in, played and lost £1200, checked with livechat and my RTP's were 36% and 84% on a £500 and £700 deposit. I then contacted the casino manager to complain about this, and tell him I had asked for my account to be closed on Thursday but it hadn't been actioned, and if it had been I would be £1100 better off.
When I logged in again on Tuesday, I found they had disabled my account, and this shows that they had the ability to do it when I asked them to do it on Thursday 28th.
My issue is this, I believe that they should have closed the account when I asked, and not waited for another few days. I also believe that as I had a cashback arrangement with them, at the very least I should receive 20% of my losses for that week back, which they have said they won't do.
Can you help?
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