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BETAT - payout

Ruling

Resolved - This player appears to have been paid after a delay caused by software providers verifying the integrity of their very substantial win!

Read our BETAT Casino Review.

Player's Complaint

Tried to withdraw about 8 days ago. I play here all the time and have been payed out over a handful of times so I'm already verified at this casino. I won a large amount last week tried to withdraw 7,500 first then another 5,000 and yet to receive either of those withdraws. I continued playing and now have another 70,000(AUD) in my account still now. I have spoke to the chat team and they have been giving me the same storey for the last 8 days. something about the software companies are reviewing my game play because of my large win amount. In the last 8 days they have given no no more answers on a time frame all they say is should be with in 24-48hours and this was over a week ago.

regards viet.

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3 Responses

User icon
ThePOGG
December 19, 2016

Hi Viet - welcome to ThePOGG.com!

Before going any further, your win is very large! Congratulation! However, given the size of the win, the operator will have to verify it with their software provider. That's a 3rd party whose response time they cannot control. That being the case it's not abnormal that this is taking longer than the standard times listed on the site.

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 19, 2016

Hi Viet,

I've just spoken with the operator and they've informed me that you're issue's already been resolved. Can you confirmed this?

Thanks,

ThePOGG

User icon
ThePOGG
January 16, 2017

Hi Viet,

If we haven't heard from you by Friday the 20th of January I'll assume this issue has been resolved and we'll close this complaint.

Thanks,

ThePOGG

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Agreement

Viet consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 19, 2016

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