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Betchain - withdrawal problem

Ruling

Resolved - Both the submitting complainant and Betchain Casino have informed us that this issue has been resolved and the player has received their funds.

Read our BetChain Casino Review.

Player's Complaint

Hello! I played this casino 18.12.2020 , this was the second welcome bonus. I got winnings, a 1900e withdrawal. I uploaded all the documents, and then they asked one more document that day, the extra pdf from skrill account and I sent it and they accepted it. Now i Have waited this withdrawal 2 weeks, and They are not going to pay my winnings.

On email, they just say " Dear Friend,

Your issue has been transferred to our financial department,

we will let you know via email as soon as we have enough information regarding your case.

Best regards,

Casino Support Team"

And on live chat, they just keep me waiting without reason!

Could you help me with this case?

I tried do complaint with askgamblers.com, but the casino manager did not answer so I am contacting You.

Read the casino review

5 Responses

User icon
ThePOGG
January 5, 2021

Hi casinohero93 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi casinohero93,

Have you received your payment?

Thanks,

ThePOGG

User icon
casinohero93
January 17, 2021

Hi,

I do not have received my payment.

User icon
casinohero93
January 19, 2021

Hi,

Today the casino paid. All good now.

User icon
ThePOGG
January 24, 2021

Hi casinohero93,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

casinohero93 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChain
  • Curacao eGaming
  • Direx N.V.

January 5, 2021

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