Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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Copy of email sent to Betchan support:
I´m contacting you concerning your decision to withhold my winnings made on december 4. and 5. Your argument was that I exceeded the maximum bet as specified by contract. I must admit that I was unaware about the fine print stating these terms about the maximum bet and I would like to point out that you did accept the bets also your software in no way indicated there was a problem placing them. To resolve this matter I would like to suggest a compromise. If you disregard any bets and winnings made, that exceeds your specified maxbet, I will accept whatever sum you derive at. I would like you to send me the betting history from december 4th and 5th, so I can check the results. For your information, if we can't find an agreement I will be forced to contact the Pogg and the Malta Gaming Authority to render my complaint with them. I hope we can find a positive solution for both parties. If you need to contact me directly my telephone number is [EDIT] or I could come to your offices in Valletta as often in Malta on business. Looking forward to hearing from you.
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Betchan - Cashout declined
Posted by MaxOut108
January 3, 2021
MaxOut108 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 3, 2021