Betchan - Casino closed account without refund my balance
Ruling
Found for the Casino - This player has opened and used multiple accounts. As such there is nothing further we can do to help them.
Read our Betchan Casino Review.
Player's Complaint
Casino suddenly closed account because of duplicate accounts they say.
Before closing they let me play for more than a week and let me spend more than 4000€.
When I wanted to cashout suddenly all this was a problem and confiscated everything and closed the account.
They have to pay me back this money
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the casino review
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Hi ardbeat - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out.
Thanks,
ThePOGG