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Betchan - Casino closed account without refund my balance

Ruling

Found for the Casino - This player has opened and used multiple accounts. As such there is nothing further we can do to help them.

Read our Betchan Casino Review.

Player's Complaint

Casino suddenly closed account because of duplicate accounts they say.

Before closing they let me play for more than a week and let me spend more than 4000€.

When I wanted to cashout suddenly all this was a problem and confiscated everything and closed the account.

They have to pay me back this money

Read the casino review

2 Responses

User icon
ThePOGG
December 10, 2019

Hi ardbeat - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

User icon
ardbeat
December 23, 2019

Still nothing. Very strange

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Agreement

ardbeat consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

December 10, 2019

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