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BetChan – Disbursement discarded

Ruling

Resolved - BetChan inform us that this issue has been resolved. The submitting player has been non-responsive to requests for updates so we assume they're happy.

Read our BetChan Casino Review.

Player's Complaint

Wanted to pay out my balance in the amount of 396,10 € me. Instead, the money was just gone. Neither in my bank account nor on the Betchan account

Read the casino review

4 Responses

ThePOGG
Jul 12, 2019

Hi jogl - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I've translated your complaint. This is an English language service so we need you to make sure your communications are in English for legal reasons.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 16, 2019

Hi jogl,

I've spoken to the operator and apparently your funds have now been credited to your account.

We would appreciate it if you could confirm this for us?

Thanks,

ThePOGG

ThePOGG
Jul 23, 2019

Hi jogl,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 30, 2019

Hi jogl,

If we haven't heard from you by Friday the 9th of August I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

jogl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChain
  • Curacao eGaming
  • Direx N.V.

July 12, 2019