Betchan - has diminished profits

Ruling

Found for the Casino - This player has opened multiple accounts, in violation of operator terms of use. As such there is nothing we can do to assist them.

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Player's Complaint

Dear Sir/Madam,

Last week I logged in onto my Betchan account. My Ipad recognised an account including passport. When I saw my balance, I saw that there was still 107 euro on it, that was a surpise. As I looked further I saw that I made an deposit on 19-05-2019 but left the account with money on it. So I decided to play Lightning roulette with the amount of money. In a couple of hours I made it up to a profit of 1000 euro and decided to cash out.

My account wasn't verified, but the day after I delivered all the necasery documents. Later that day I recieved an email that I had a duplicate account and that they took all my winnings except the amount of money I had deposited on 19-05-2020.

I was shocked, because I tought I did had another account but had it deleted on januari 2019. So in the meantime there is still money on my account, got none messages about it, and when I made a nice profit, they took everything from me?!

Many emails went back and forth, but they decided to block my account and also they are not willing to give my winnings back to who they belong.

In my opinion this is absolut madness, when they had mail me for like 1 year ago, I wouldn't have logged in on my account and would have play in another online casino (the winnings would be the same). I feel like someone stole from me and I can't do nothing about it. If you want copy's from all the emails, I can deliver it to you. I really hope there will be a solution and that I will get the money what belongs to me.

Regards,

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