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Betchan - Me deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

My account has been blocked. Can I have my deposit refunded? In the amount of PLN 50

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3 Responses

User icon
ThePOGG
January 14, 2021

Hi speedfetap1 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Why has your account been blocked?

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2021

Hi speedfetap1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi speedfetap1,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

SpeedFetaP1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • N1 Interactive Ltd

January 14, 2021

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