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Betchan - multi-accounting


Resolved - Both the submitting complainant and BetChan Casino have informed us that this issue has been resolved and the player has received their funds.

Read our BetChan Casino Review.

Player's Complaint

I want to see evidence, not casino empty words I have a lot of casinos, I play n1 and paradise and slotwolf, I play a lot of casinos, but I had problems making a deposit with 1,500 rubles, won 22,000 rubles and they didn’t pay me and blocked an account like I have a multi-account

as proof they write that he played from one browser, well, I don’t do a multi-roam. In the first there is no point in the second, I’m a streamer and I know where this leads, here is my channel [EDIT] view_as = subscriber

Everything went well in the casino verification, well then after 5 hours I got a lock. Please help me out! I didn’t do takes and I’m not going to do it. And what did I do?

And as I was given a bonus automatically if softswiss, as far as I know, it does not give a bonus automatically if you have a duplicate

Read the casino review

3 Responses

User icon
February 11, 2020

Hi sburdukov - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
February 14, 2020

Hi sburdukov,

Our understanding is that your funds have been returned to your account. Could you please check and confirm?



User icon
February 18, 2020

Hi sburdukov,

Thanks for letting us know you received your funds - it is appreciated!


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Sburdukov consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

February 11, 2020

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