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Betchan - No Cashback Bonus at all

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Betchan Casino Review.

Player's Complaint

Betchan.com has promotion for Cashback bonus.

Result for weekly based. Bonus Payout at Wednesday

But there is no cashback bonus i didn't get for two weeks.

they said that Cashback start day changed, technical issue, finance team delayed, my account disable auto bonus something.

It is definitely fake promotion. Strongly claim for this fake promotion!

Read the casino review

3 Responses

User icon
ThePOGG
March 24, 2021

Hi pena7 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the exact reasons you were given for not receiving the cashback bonus?

Thanks,

ThePOGG

User icon
ThePOGG
April 4, 2021

Hi pira,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 11, 2021

Hi pira,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Pira consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • N1 Interactive Ltd

March 24, 2021

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