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Betchan - no give back money

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume they have managed to resolve their issue without our help.

Read our Betchan Casino Review.

Player's Complaint

i give this casino 4.000 €

now i want back 777 €

but casino not give back and close my accont

Read the casino review

4 Responses

User icon
ThePOGG
November 21, 2019

Hi vfbandy - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - specifically what reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2019

Hi vfbandy,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2019

Hi vfbandy,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2019

Hi vfbandy,

If we haven't heard from you by Friday the 20th of December I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

vfbandy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

November 21, 2019

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