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Betchan - non-payment

Ruling

Found for the Casino - Betchan have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Betchan Casino Review.

Player's Complaint

According to the casino, I exceeded the bet limit. According to their T

Read the casino review

4 Responses

User icon
ThePOGG
November 1, 2019

Hi asdfrfg22 - welcome to ThePOGG.com!

You have used a prohibited character in your submission. As such only part of your complaint has come through. Please provide the rest of it.

Thanks,

ThePOGG

User icon
asdfrfg22
November 1, 2019

I won casino Betchan 40 EUR . To win I made an initial deposit (20 EUR), passed the verification of documents. Requested 60 EUR withdrawal. However, casino Betchan 's payment did not and blocked my account with a win and deposit. According to the casino, I exceeded the bet limit with an active bonus. According to their Terms and Conditions in this case they can confiscate the winnings. However, in addition to winning, they also confiscated my deposit (20 EUR). They did not provide evidence that I exceeded the bet limit. In any event, under their Terms and Conditions, they were not entitled to confiscate my deposit. My legitimate demands for a solution to this problem are not responded to by the support team. Please solve my problem.

User icon
ThePOGG
November 5, 2019

Hi asdfrfg22 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 12, 2019

Betchan have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts in a manner that breaches terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

asdfrfg22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

November 1, 2019

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