The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi janetteperu - welcome back!
Unfortunately it's unlikely we'll be able to to anything to help you in this situation.
In the first instance, your request for a self-exclusion at Ladbrokes pre-dated the UKGC license by a long way. It also pre-dates the takeover of Betdaq by Ladbrokes. So this would be managed under Ladbrokes' Gibraltian license which does not make clear what the requirements of operators are in respect to carrying over self-exclusions from one property to another or how long exclusions should last.
Secondly, this is a group that are non-responsive to complaints posted at this service.
We will try to contact the operator for you but the likelihood of success is very low.
Here's what we can do to help - we are just setting up a free tool to help problem gamblers restrict themselves from accessing online gambling sites. The tool is still in its 'beta' testing version and we only have the Windows version live right now but the others (Mac/Linux/Android/iOS/Windows Mobile) should be available in the next few weeks. If you want to download this tool it should stop you accessing this operator's website (alongside thousands of other gambling sites!!) You can find it at BetBlocker.org.
Thanks,
ThePOGG