BetDNA - PLEASE HELP!
Resolved - This was a very complex complaint. BetDNA has presented evidence that this player has now been paid the correct amount based on the bonuses they claimed.
There were also other significant issue related to errors in the software used by BetDNA.
Read a full report on this issue here - https://thepogg.com/betdna-sportbook-lines-changing-after-bet/
Read our BetDNA Casino Review.
Well this is VERY long story, so I am going to try and make it as short as possible. Since depositing with betdna, they have done nothing but try and jip me out of my money. It started with them grading wagers incorrectly. Not one or two but 10-15 I would guesstimate. Then I noticed that I would make a wager, then when I went into my open wagers, the wager was completely flipped around. The line would be flipped. I have screenshots proving this as well. I also noticed that a few times they went into my account history and changed lines themselves. I have screenshots of this as well. And to top it all off, I tried to log on today and it says "your account has been suspended. Contact service centre." Well, whenever I open a live chat, they just close it immediately. I have opened up several, at least 15 customer service tickets and not a single one has been addressed. Their 800 number doesn't even exist. Nobody has ever answered, not one time. I had a contact that was kind of helping me, but he has ignored me for 5 days or so. So, I am begging for a helping hand! At this point, all I want is my account to be cleared and sent the money. PLEASE feel free to contact me. I am willing to even make a donation to your site for any help you can provide. my email address is [EDIT] and my phone number is [EDIT]. Thank you for your time!
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