ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

BetDSI - Loss of History and Balance

Ruling

Found for the Player - BetDSI have been entirely unresponsive to our repeated efforts to discuss this player complaint with their team.

Player's Complaint

NOte: this complaint is against Betdsi.com. I did not see that casino on the list, so I chose the first option.

My fiance and myself have 2 accounts with this site, BETDSI.com. We do not gamble often, so the account was inactive, for probably over 1 year. However, with an event upcoming, I wanted to place a wager, and when I logged onto our accounts, both accounts had respectively .10 and .27 cents.

I called and had them do an investigation and I requested a history of my account from beginning deposit, and all wagers (which probably totalled about 4).

All I got back was an email, stating that the balances of .1 and .27 was correct. I called again to have them give me my history, they said they would not give me that info and they had recently switched servers. This is pretty basic information that I was asking. The rep told me to prove I still had money in my account. That is pretty impossible since my proof would be to log into the account and view it or show them the betting history within the account.

However, b/c they "accidentally" or perhaps on purpose deleted and no longer have this info, I'm unable to prove that I still have a substantial balance (substantial being in the low $100s).

This is not what I consider fair or professional. I pretty much have no recourse since this company is not within the US. All I can do is not use them again and hopefully if this title of "certified fair gambling" is a real title, that there are enough complaints that this company get investigated.

Perhaps they are correct and I did somehow forget a wager that I made and I do, in fact, have no money left (which is HIGHLY unlikely)...they should keep records to prove this.

[EDIT]

Read the casino review

3 Responses

ThePOGG
August 14, 2017

Hi tucker941 - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide the usernames for both involved accounts.

Thanks,

ThePOGG

tucker941
August 15, 2017

The usernames are the accounts...

xx326876

XX259619

ThePOGG
September 8, 2017

Hi tucker941,

After repeated efforts to contact BetDSI to discuss your issue we've had no response what-so-ever.

However, I notice that their site is actively promoting their approved status with SportsBookReview. I've contacted the SBR team who feel that they should be able to get an answer to your complaint if you submit it via their service. As such I'd recommend you submit your complaint to their service via this form - https://www.sportsbookreview.com/sportsbook-complaint/.

Sorry we couldn't be of more help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

tucker941 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 14, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.