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Betfair - Account closed

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betfair Casino Review.

Player's Complaint

Last Monday Betfair closed my account. I sent in all the required verification details and was told my ticket was under review but everytime I check up on it I get the same company line of you are in a queue please wait. Given the amount of money involved I am concerned I have heard absolutely nothing regarding the documents I submitted. I don't understand how long I am supposed to wait patiently without hearing anything and was wondering if you could help me resolve this issue?

Read the casino review

4 Responses

User icon
ThePOGG
July 15, 2020

Hi rpatel01449 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of July let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
July 31, 2020

Hi rpatel01449,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2020

Hi rpatel01449,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2020

Hi rpatel01449,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Rpatel01449 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

July 15, 2020

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