Betfair - Autoplay fund seizure
This complaint was very similar to the previous issue posted about Betfair and given the previous decision this problem was resolved very quickly and the player was paid in full!
Despite their negative standing on the site I do feel it necessary how quick and responsive Betfair have been when we've approached them about player issues and also highlight that were conversations have occurred Betfair have listened and affected change in their terms and conditions to ensure that players are absolutely clear about what they are allowed to do when they have a bonus. This sort of engagement and consultation with regard to player issues is to my mind highly positive.
Read our Betfair Casino Review.
The casino is Betfair.
The last email I had was on the 27th of June 3013 from [email protected] and the person was called [EDIT] Bristol , England I am a female and a mrs
On the 16th April I played Golden Games and Golden Tour on a promotion being offered. When I tried to withdraw Betfair sent me a email asking for certified documents which I provided but still could not withdraw. Eventually after emailing them a few times they sent me a email saying I had used a bot. I replied to them saying that I used the auto play feature which they featured with the game, they declined to check this and said their previous message was final and the auto play was not a feature. If they checked which I asked them to to do with their technical department that this was a feature they would have found out that. The problem is they took the auto play feature off and I think the game and therefore are using this as their final outcome, but both the promotion and game and auto feature on April the 16th was there and I used it.
They returned my £350 and closed my account and will not respond to my request to check the date they removed the feature, I also sent them an email with a picture of the feature still available at their other casinos. I have also emailed them to ask them to pass this matter on to a independent third party and they still don't respond. It is very frustrating they offer something, take it off the site and then say it was never there. Ummmm frustrated and obviously want the money owed to me.
If there is any help you give me that would be great .
I used the email [EDIT] and my username was [EDIT]
the casino review
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