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Betfair - closes my account and confiscates £ 2000 from my account.
Ruling
Found for the Player - After an initially encouraging discourse, Betfair have decided that they will not cooperate in the management of complaints submitted to this service.
Read our Betfair Casino Review.
Player's Complaint
Hi,
I have made sure that I did not do anything illegal or breached the terms and conditions, as this is the truth and Betfair still closes my account for no reason and confiscates my money, £ 2000.
My money has been earned completely honestly trading and they seem to be doing what they want. It is very complicated to report this to the police and I hope to receive help from this platform as I have read in similar cases. Thanks for the help in advance, I hope response.
Best regards.
This is Betfair's only answer:
"Hello [EDIT],
We are sorry to inform you that your account with Betfair has been closed. This decision has been made by our department on business grounds and in line with our terms and conditions.
Thank you,
Kind Regards,
Account Security Team
Betfair"
3 Responses
Thank you very much for your time and help me in my problem. I am waiting for your answer. A cordial greeting.
Hi Luis Alberto,
Unfortunately our dialogue with Betfair has broken down and they have opted not to discuss this issue with us.
At this stage all I can suggest you do is contact Betfair's UKGC approved ADR service eCOGRA.
Sorry we could not be of more help!
ThePOGG
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Agreement
Luis Alberto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Betfair
- Malta Gaming Authority
- United Kingdom Gambling Commission
- TSE (Gibraltar) LP
February 1, 2019
Hi luis-alberto - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG