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Betfair - Holding funds after they closed account

Ruling

Found for the Player - Interwetten Casino have made a clear statement that they will not cooperate in the management of complaints via our service.

Read our Betfair Review.

Player's Complaint

Betfair closed my account based on a business decision. They have witheld my funds and have not given a reason why only to say they're with the compliance team

Read the casino review

2 Responses

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ThePOGG
January 14, 2021

Hi drrsd1010 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi drrsd1010,

Unfortunately the operator have informed us that they will not discuss this complaint with our service.

All we can suggest at this is that you contact the operator's ADR eCORA. Alternatively, if you wish to consider legal action you could contact GreenTableLegal.com who we understand offer a no win, no fee service that specialises on the remote gambling market.

Sorry we could not be of more help!

ThePOGG

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Agreement

drrsd1010 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

January 14, 2021

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