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Betfair - Not closing account

Ruling

Found for the Player - Betfair have informed us that they will not discuss complaint issues due to licensing restrictions. No such restrictions exist.

Read our Betfair Casino Review.

Player's Complaint

I asked custoner support several times to close my account due to gambling addiction but they did not respond which led me to lose more and more. I want a refund

Read the casino review

2 Responses

User icon
ThePOGG
November 3, 2019

Hi babyshopph - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2019

Hi babyshopph,

Sadly Betfair have indicated that they will not discuss complaints with this service due to what they represented as 'licensing' restriction. This claim is unsupported by the regulators that Betfair are subject to.

All we could suggest at this stage is that you contact Betfair's ADR service IBAS.

Sorry we could not be of more help!

ThePOGG

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Agreement

Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

November 3, 2019

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