ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Betfair - Paddy Power exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Betfair Review.

Player's Complaint

I'll try and keep it short guys. Basically betfair have decided to suspend my account after taking very regular deposits since 2016 when they merged i believe with Paddypower. I had excluded from Paddypower & at the time i had a live chat conversation with Betfair, and we discussed my gambling issues (mainly with slots and roulette). We came to an agreement that they would disable all products and services on Betfair except Sportsbook as i told them i didn't have any issues betting on sports which is true. To this day all products are still disabled except Sportsbetting & BeatThe Drop which is a yes/no game. Today they close my account due to previous Exclusion with Paddypower. I am very frustrated...4 Years it takes them to suddenly decide they shouldn't be taking my bets!? I have now lost all my monthly rewards for April, i have lost my Beat The Drop progress & i am disgusted with this type of servcie. Can they do this legally, surely my 4 years of deposits i would imaagine should be Null & Void. Your viewpoint on this matter would be greatly appreciated. Thanks!

Read the casino review

1 Responses

ThePOGG
March 30, 2020

Hi nickuk911 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

nickuk911 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

March 30, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.