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Bethard - Self exclusion not applied


Declined - This complaint is very similar to another recent complaint submitted by this individual, where the complainant declined to cooperate with our investigation. As such we will be taking no part in the management of this claim.

Read our Bethard Review.

Player's Complaint

I opened my Bethard account in June 2021. As at 17.11.2021 I sent email that I have serious gambling problem, and please close my account/prevent open new accounts, and please apply it to your sister casinos. They did not block me so I was able to continue gambling in and After 17.11.2021 I have lost 27766€ to Bethard Group casinos.

I have proven to Bethard that I have sent the email to correct email-address (they admit it), but they say that the email must come from the registered email address. However, In my closure request email, in information field there is my email [EDIT] (which is registered email).

I asked Bethard to refund 80% of my total net losses (because they didnt close my account even if I asked for it and told my situation), but Bethard refused. Several other casinos have refunded me 100%.

Summarised, Im asking for refund, because they didnt block my access to gamble in their site or sister sites.

Read the casino review

3 Responses

User icon
January 14, 2023

Hi 92naikou,

Given the concerns that were raised in your other complaint submission to this service, both regarding the validity of submissions you made and the apparent poor light that you view this service in, and considering the near identical nature of this complaint, we will be declining to take any role in this claim.

Sorry we cannot be of further help,


User icon
January 14, 2023

In my opinion the other complaint is irrelevant compared to this, because I have never indicated to Bethard that I have diagnosed gambling problem. So I kindly ask you to consider again.

User icon
January 15, 2023

Hi 92naikou,

As already directed, we will not be taking any role in the management of this claim.

Sorry we cannot be of further assistance.


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92naikou consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetHard
  • Curacao
  • Bethard Group Limited

January 13, 2023

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