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Betiton - balance confescation

Ruling

Resolved - Both the submitting complainant and Betiton Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betiton Casino Review.

Player's Complaint

Hello, I noticed you have a great review on betiton and that you guarantee to return the deposits if I am treated unfairly. I am having problems with them since 2 weeks ago. I had placed bets with them with my own money, have not used and bonuses, I placed bets that they offered with the limits the are offering, and when I checked I had around 1250€ in my account. Then when I tried to log in later my account was suspended and I was told this via email: We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. Then I tried to contact them via live chat for some explanations but only got the same copy paste answers as in the email. When I told them to please withdraw the money that is in my account as I can not log in, they told me I have 0€ in my account, even when a few hours before I checked and there was over 1200€ there. they told me that all of my bets were voided. Now they can void my pending bets and return the bet, but how can they void the bets there were settled a month ago, or a week ago, and take the winnings and the bet ? This makes no sence, and they offered no explanation, no evidence of what I have done, nothing at all. And they have done the same to my accounts with karamba and hopa. Where I also did not use any bonuses, I did nothing to cheat them, used no bets to cover the lines with them or anything, I just normally placed bets that they offered. I contacted MGA and was told to contact you as their ADR and ask for your help, So please help me with this if you can do anything as this does not seem fair, and they can not behave like this. The money on the account is mine, and I deserve to receive it as I have won in fairly.

Read the casino review

2 Responses

User icon
thepogg
September 15, 2021

Hi laurica123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

This is part of the same issue as your Hopa complaint. We will respond in due course.

With regard to the Deposit Guarantee - did you sign-up via our links?

Thanks,

ThePOGG

User icon
laurica123
September 16, 2021

Hello, thank you for your help, I did not know if you have been in contact for hopa, karamba and betiton problems so I opened a new complaint just to be sure. As it has been over 2 weeks now and still they do nothing and I can not access my account or my funds. And no I did not know you had this promotion when I signed up, as I never expected something like this would happen when they have such good reviews and a licence from MGA. I hope you can help me in this matter as they simply ignore my emails and act like I have no money with them.

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Agreement

laurica123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betiton
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Aspire Global International Ltd

September 15, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.