BetOnline.ag - VIOLATION OF POLICY

Hi lennyz - welcome to ThePOGG.com!

Firstly, please do not type in all caps. It's considered shouting and is uncomfortable to read.

Do you have a copy of any communication where you informed the operator that you wanted to close your account due to gambling addiction?

Thanks,

ThePOGG

Yes I do how can I attach this?

On October 23 I got an email confirmation that the account has been permanently closed per my request as I have gambling problems and didn’t want to play anymore. Then on November 5th they reopened the account and added me to the VIP without my permission I didn’t react two days later Nov 7th they added a cash bonus of $500. I couldn’t resist and took the bait. I lost the $500 and spiraled from there. Each day I deposited around $20,000 and kept on asking the VIP agents to just help me and close the account. They continuously told me that they submitted a request and it takes 48 hours to close the account. Ofcourse in the 48 I play. Then once 48 hours go by the account never once closed. This happened repeatedly over 50 times I requested to close my account to please close it and the same sequence of events I described happened. Just today I lost another $20,000 Dec 15. That is a month and 10 later of me requesting to close the account. I didn’t know how to get their attention so I went to the extreme and started to send the threats that if the account won’t be closed immediately I will start submitting these complaints and filing reviews on them. They offered me $1000 but this time I had enough and started cursing at them after a long time of chatting and repeated telling them I have a gambling problem they closed the account today a I hope that it will be permanent this time but I have my doubts. Over the month and 10 days the VIP agents kept feeding me lies that they will close it but never actually happening I was deposited very high amounts daily and took a loan to keep playing. That is my problem I try to win back my looses and hoped I would. I lost over $500,000 with them during this time. I want to add that most of the communication happened through their live chat, I have requested from them the chat history but they won’t comply. I at least have these email screenshots to prove this to you. I am now in a very bad situation and might loose my house. I have 4 kids and I am desperate to find some kid of justice here as I was bullied and played with over and over again. They had no respect to my gambling problem and just used it to get me depositing more and more each day. I ask for your help to please help me in any way possible please.

Hi lennyz,

Please forward these emails to [email protected].

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

Hi lennyz,

I'm following-up on the above?

Thanks,

ThePOGG

Hi lennyz,

If we haven't heard from you by Friday the 13th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG