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Betonline.ag - voiding 4 live wagers

Ruling

Found for the Player - Despite our repeated efforts to contact BetOnline.ag to discuss this issue we have received no response whatsoever from the operator.

Read our BetOnline.ag Review.

Player's Complaint

Hello,

I am shocked and disgusted that Betonline voided 4 of my live bets on the MLB game Chicago-Cincinnati on Saturday June 29th. As a reason for these voids they cite: "due to a system outage the administrator could not update the lines and they got stuck. Past post bets were made on obvious wrong lines"

I am talking about the following bets:

- Bet on Cubs -160 moneyline at 6:02 PM ET placed during the break bottom 6th-top 7th inning at 1-0 score

- Bet on Cubs -1,5 run line 170 at 6:02 PM placed during the break bottom 6th-top 7th inning at 1-0 score

- Bet on Cubs -1,5 run line 170 at 6:01 PM placed during the break bottom 6th-top 7th inning at 1-0 score

- Bet on Cubs -160 moneyline at 5:57 PM placed during the bottom of the 6th inning at 1-0 score.

I know Betonline sometimes void bets because according to them they are placed at wrong lines. They void every now and then a bet (I would say 1 out of a 100) and if they do, they void within 2-3 minutes max after bet placement. That way they are not freerolling the clients and keeping it as fair as possible. Even though their voids often seem very random and I cannot agree with them, at least they give the customer a chance to place their bets at another sportsbook again if they void them so quickly.

Now as you can see, I placed some bets on the Cubs moneyline and -1,5 run line at normal odds in my opinion. At least I could never suspect those were wrong. The first bet was placed at -160 odds during the bottom of the 6th inning (Cincinnati at bat) in which not much happened. Normal odds for a team which was 120 underdog before the game started and now leading 1-0 in this phase of the game. Then the other 3 bets were placed during the break after the 6th inning was completed. Other bookmakers had very much comparable odds (Pinnacle had 155 for -1,5 and Betcris had 160 for -1,5). Betonline slightly higher with their 170 but for sure not warranting a "clear wrong odds" void. And indeed, bets kept standing for a long time, all normal so far. The 7th inning went by without any runs scored, still 1-0 Cubs after 7 innings. Then, during the top of the 8th inning the Cubs loaded up the bases and hit a grand slam homer, which pushed the score up from 1-0 to 5-0. Then about 30 seconds later I suddenly I saw the number of open bets decreasing and I thought "wow are they settling them now already as winners?" (they sometimes settle when a game is not over yet but it's already 99,9% decided). But then to my disgust I saw they were all void......more than 20 minutes after bet placement and with over a full inning being played in between!

I have never experienced this in my life and had been a loyal customers for over 2 years. If they do not honor these bets I will be gone there forever....absolutely disgusting behaviour! A total of $5060 in winnings were voided.

This is very unfair behavior from Betonline. It clearly looks like they decided to see how this game would go and only void if my bets were winners and let them stand if losing. Otherwise they would have voided within 2-3 minutes after placement, like they always do when they void.

P.S. I also placed some bets on Cubs -1,5 run line at another bookmaker about 10 minutes after my bets at Betonline and the odds there were 305 and 315 (I can attach a screenshot if needed but don't know how). This was during the break between 7th and 8th inning. So this 170 one full inning earlier was totally in line with this.

I really hope you can talk to Betonline management and make them see that this is unfair treatment and correct their mistake by re-grading the bets to winners. If that is not possible technically, then they can just credit the missing winnings as a manual adjustment.

Thanks, [EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
July 2, 2019

Hi timoss - welcome to ThePOGG.com!

Reviewing the BetOnline.ag terms of use they contain the following:

"22. BetOnline cannot be held responsible for any computer, typing or human error when posting odds, lines or point spreads. However, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to correct obvious errors and to No-Action your wager. In addition, BetOnline is not liable in the following scenarios:

In the event of an Act of God, including but not limited to natural disasters, explosion, theft, malicious damage, strike, lockout, industrial action, outbreak of hostilities, riot, civil disturbance or acts of terrorism.

The failure of BetOnline's computers, telecommunications or any other data transmission system that results in delays, errors, losses or omissions."

While we will make efforts to contact the operator on your behalf if there has been a technical error that has prevented their live lines from moving in the appropriate way at the appropriate points they would be within their rights to void wagers place while this technical difficulty was ongoing.

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2019

Hi timoss,

BetOnline.ag have informed us that they will not discuss complaints with this service.

Sorry we couldn't be of further help!

ThePOGG

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TimOss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetOnline.ag

July 2, 2019

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